Privacy Policy

At Mederma.pk, we respect your privacy and understand the importance of protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect customer information when you visit our website, place an order, or contact our support team.

By using Mederma.pk, you agree to the terms described in this Privacy Policy.

Information We Collect

When you place an order or contact us, we may collect the following information:

  • Personal details such as your name, phone number, email address, and delivery address.
  • Order details such as the product you ordered, order amount, payment method, and delivery status.
  • Communication details such as messages sent through WhatsApp, email, contact forms, or phone calls.
  • Website usage data such as pages visited, device type, browser type, and general website activity through cookies or analytics tools.

We only collect information that is needed to process orders, provide support, improve our website, and deliver a better shopping experience.

How We Use Your Information

We may use your information to:

  • Process and deliver your order including order confirmation, packaging, shipping, and courier coordination.
  • Contact you about your order such as confirming details, sharing tracking updates, or resolving delivery issues.
  • Provide customer support including product guidance, return requests, refund requests, and general inquiries.
  • Improve our website and services by understanding customer behavior, product interest, and website performance.
  • Send important updates such as order updates, policy changes, or service-related notifications.
  • Marketing communication we may contact you with product updates, offers, or skincare information if you have provided your contact details. You can request to stop receiving promotional messages at any time.

Cash on Delivery and Payment Information

Mederma.pk offers Cash on Delivery for customers in Pakistan. We do not collect sensitive online card details for COD orders.

If any online payment option is added in the future, payment information may be processed through a secure third-party payment provider. We will not store full card details on our website.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share limited necessary information with:

  • Courier companies to deliver your order to the correct address.
  • Customer support team to handle order questions, complaints, returns, or refunds.
  • Website and technical service providers to maintain website performance, security, analytics, and order management.
  • Legal authorities only if required by law, fraud investigation, or lawful request.

Your information is shared only when necessary to complete your order, operate our store, or protect our business and customers.

Cookies and Tracking

Mederma.pk may use cookies and similar tracking technologies to improve website performance and user experience.

Cookies may help us:

  • Remember basic website preferences
  • Understand which pages customers visit
  • Improve product pages and website speed
  • Measure advertising or marketing performance

You can disable cookies from your browser settings, but some website features may not work properly.

Data Security

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure.

However, no website or online system can be guaranteed 100% secure. We recommend customers avoid sharing unnecessary sensitive information through forms, comments, or messages.

Data Retention

We keep customer information only for as long as needed for order processing, delivery records, customer support, refund or return handling, business records, and legal or tax purposes.

When information is no longer needed, we may delete, anonymize, or securely store it according to our business requirements.

Your Rights

You may contact us to:

  • Ask what personal information we have about you
  • Request correction of incorrect details
  • Request deletion of your personal information, where applicable
  • Opt out of promotional messages
  • Ask questions about how your information is used

Some order-related information may need to be retained for business, legal, delivery, or dispute resolution purposes.

Third-Party Links

Our website may contain links to third-party websites, social media pages, courier tracking pages, or payment services. We are not responsible for the privacy practices, security, or content of third-party websites.

Please review their privacy policies before sharing any personal information with them.

Children’s Privacy

Mederma.pk does not knowingly collect personal information from children. Orders should be placed by adults or with the permission of a parent or guardian.

Product Guidance Disclaimer

Any skincare or scar care guidance provided on Mederma.pk is for general information only. It is not medical advice. For serious scars, burns, wounds, allergies, pregnancy-related concerns, or sensitive skin conditions, please consult a qualified healthcare professional.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or legal requirements.

The updated version will be posted on this page with the latest revision date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us through the Contact Us page on Mederma.pk.

Last Updated: May 2026